A guide to inspection, MOT, and service reminders
A useful reminder comes from a date or an interval already stored on the vehicle. This guide covers what must be written, when to send it, and how to close the reminder when the customer books or declines. It works if the message sends itself or if the counter calls from the pending list.
Facts that have to exist
- Inspection or MOT date on the vehicle, not in a separate notebook.
- Days of notice set for that location.
- A service interval in months or mileage, if you use one.
- A phone or email you can actually use.
- A customer linked to that vehicle.
- A reminder state: pending, sent, done, or cancelled.
The message
- Says what is due and on which car.
- Says how to book.
- Fits in a few lines.
- Does not read like a leaflet.
- Does not promise the car will pass.
- Says so if a pre-check is a good idea.
When it goes out
- Mark it sent so it is not repeated tomorrow.
- Whoever replies can move the calendar.
- If the customer books, the booking is on the calendar and the reminder is done.
- If they are not interested, cancel that reminder.
- Do not chase the same day on another channel without checking whether you already spoke.
- The vehicle record remains where the date is visible.
Once a week
- Review the pending list, not only the ones already sent.
- Turn two or three reminders into concrete bookings.
- Update the next date when a service order closes.
- Do not mix an inspection or MOT with an oil service if they are not close.
- Remove vehicles that no longer belong to that customer.
- Start with cars you have already seen, not the whole archive.
If you want to see this on the board, request a demo. GarageBolt