How the shop uses it
Access
The shop turns on the customer's credentials. It does not share the board login.
Status
The customer checks their own information without the front desk hunting for the order.
Documents
The shop uploads a document and decides whether the customer can see it.
What is included
- A login separate from the shop board.
- Documents that are either visible to the customer or internal.
- Fewer calls asking how the car is going.
- Ready for a notice when a new document is available.
Questions from a shop
Can the customer see other cars?
No. The portal session is limited to that customer.
Do I have to enroll every customer on day one?
No. The portal is turned on per customer, when you want them to come in.
Also on the board
- Repair ordersFollow each vehicle from the front desk to handover. Assign a technician, change the status, and keep the history on the order.
- Estimates and invoicesShop estimates and invoices, with payment status. The same trail works where local rules differ, including TicketBAI for shops in the Basque Country.